Car Zone Noida (www.carzonenoida.com), we want you to love your purchase. This policy outlines our guidelines for returns and refunds to ensure a smooth experience.
Eligibility for Returns
- Timeframe: You may return items within 7 days from the date of delivery.
- Condition: Items must be unused, in original packaging, with all tags, accessories, and proof of purchase (order invoice).
Eligible Products:
• Custom-fit accessories (e.g., seat covers, floor mats) if they don’t fit due to incorrect vehicle details provided by you.
• Defective or damaged items (photos required for verification).
Non-Returnable Items:
• Personalized or custom-made products.
• Used or installed items.
• Hygiene-related products (e.g., air fresheners once opened).
• Clearance or final-sale items (marked as such).
Return Process
1. Contact Us: Email mail@carzonenoida.com or call +91-9811985489 within 4 days of delivery, including your order number, issue description, and photos.
2. Approval: We’ll review and send a Return Merchandise Authorization (RMA) number within 48 hours.
3. Ship Back: Pack securely with the RMA number visible. Ship to: Carzone Noida Returns, AB-69, Central Auto Market, Noida, UP]. Customer pays return shipping unless the item is defective.
4. Inspection: We’ll inspect within 3-5 business days of receipt.
Refunds
• Processing Time: Once approved, refunds are issued within 5-7 business days to the original payment method.
• Refund Amount: Full refund for eligible returns (minus original shipping if applicable). Defective items get full refund + return shipping reimbursed.
• Partial Refunds: For damaged packaging only, at our discretion.
• No Cash Refunds: All refunds via original payment gateway (e.g., Razorpay, UPI).
Exchanges
• We offer exchanges for size/color issues on eligible items within the 4-day window, subject to availability. Follow the return process and specify your exchange preference.
Shipping and Delays
• Original shipping fees are non-refundable unless the order was incorrect on our end.
• Refunds for undelivered orders (e.g., lost in transit) require carrier confirmation.
Contact Us
Have questions?
Reach out at mail@carzonenoida.com or WhatsApp +91-9811985489 (Tuesday -Saturday , 11 AM-6 PM IST).
We reserve the right to update this policy.
Last updated: May 7, 2026.
